O365 Outlook Needs Password but Password Dialogue Disappears

You are using Office 365 and you turn on your PC and open Outlook but discover that Outlook requires a password. The message "Need Password" is staring at you from the info bar at the bottom of the Outlook window.

You click to try and input your password, but it quickly pops up then the password dialogue box disappears. So how do you fix it?

I've used four different methods on four different machines that worked, so I thought I'd document them here for you so you don't have to waste the time I did researching the issue.

Just deleting the the Outlook profile doesn't work, so don't waste your time.

Method 1:

Close Outlook down. Then open Word and and select a blank document. Then click File > Account > Sign Out. Close Word down. Now open Outlook and you should get the Username and Password prompts.

Method 2:

Add a DWORD called DisableADALatopWAMOverride with a value of 1 to the registry in the path below:

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\

Once done, reboot your PC. When your PC has rebooted open Outlook and all should be good with the world. If it didn't work, ensure you remove the registry entry you created earlier and reboot again.

Method 3:

Ensure Outlook and any other Office applications are closed.

In Windows 10 open settings by using Windows + I keys simultaneously and the Settings screen will open. Click System > Shared Experiences. If the Accounts section shows an error with the credentials, input the correct credentials. Once you've applied the correct credentials, open Outlook and things should be back to normal.

Method 4 (the most drastic method):

If you've tried all the options above and none work, the final method is to nuke the users PC profile. This is a drastic and destructive solution, but it definitely works because it creates a totally new and clean profile for the user. Please remember to backup the profile before you delete it, just in case.

If you're not sure how to nuke a users profile a detailed explanation can be found here...

Method 5 (unconfirmed):

I have read but can't confirm that running system file checker to ensure there isn't any file corruption rectifies the issue. It's simple to run, just open a command prompt in admin mode, then run:

sfc /scannow

Wait until the scan completes and reboot the PC.

Method 6 (unconfirmed):

I have had colleagues claim that repairing your installation of Office can rectify the issue. Open Control Panel > Programs and Features and scroll down to find your installation of Office 365. Highlight Office 365 and select Change. Now choose repair Office. Once complete, reboot your PC.

Method 7 (unconfirmed)

Force a password change via the O365 admin portal or if using Azure AD Connect, via your Active Directory User and Computers MMC console. This was suggested to me by a friend and because I haven't had a client experience this issue for a while, I haven't had the opportunity to test whether this works.

Hope you've found this some what useful...

2 Responses

  1. your fix is a bit involved. Mine is faster and easy, and no admin access needed. Teams – log off, then back on (not sure if this is needed) Open Outlook in safe mode (ctrl+click the icon) it may or may not open, then close it (might not be needed) Outlook – create a new profile, log in as that profile - close outlook, log back into Outlook as the old profile (feel free to delete the newly created one after verifying it all works) Done what I want is an actual fix from MS that patches this issue. Starting last week, all of my users have this issue now when they change their password.
    • Matrix7
      Thanks Crenor. We tried all the Outlook Safe Mode and delete profile options as outlined in the article, but none of those options worked. That's why we went to the trouble of detailing exactly what we had tried so others had the benefit of our experience. Even then, sometimes the only method of getting it to work was to nuke the users profile. It's a weird issue Microsoft has introduced and one that has been going on for quite some time now.

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